Crooked Lane packaging update25/6/24 Dear Customer, Crooked Lane has welcomed a new and exciting look with there new packaging start to filter through time to update your martketing material , please click the link below for all new images.
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Purina One13/6/24 Dear Customer, Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.
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NAS packaging update12/6/24 Dear Customer, Natural animal solutions has had a facelift with new packaging start to filter through time to update your martketing material , please click the link below for all new images.
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Catsan Rebrand11/6/24 Dear Customer, Please find attached information in regarding the upcoming CATSAN Rebrand which will be rolling out over the coming weeks. Images are attached as well as a document containing changeover timings and links to SKU library for the full suite of pack shots. Can we please ask that you update your online platforms with these new images. Please note these changes are a soft rolling change with no barcodes changing.
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Optimum Rebrand11/6/24 Dear Customer, Following on from the previous update regarding the Optimum Dog & Cat Dry Food Rebrand, you may be starting to see the new packaging flowing through on your orders. Please find attached a document which contains images and links to SKU library for the full suite of pack shots. Can we please ask that you update your online platforms with these new images. At this stage the new images are for the Optimum dry portfolio with the wet range to follow later this year (from end of August). We’ll be sure to update the attached file once those images come through. Please note these changes are a soft rolling change with no barcodes changing.
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Fancy Feast29/5/24 Dear Customer, Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.
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Troy Plaque Off Packaging Update6/5/24 Dear Customer, We would like to advise you of a significant change to the packaging of Troy PlaqueOff Powder. Please note that you may continue to receive the old packaging whilst these changes are in transition. |
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Di-Vetelact Update1/5/24
Product and Material Specifications Update Di-Vetelact Nutritional Milk is a Scientifically Formulated, Nutritionally Complete Milk Replacer for Mammal and Marsupial Neonates & Comprehensive Nutritional Supplement for Animals at All Life Stages. This delicious, easily digested low lactose formula is fortified with prebiotics and 25 vitamins and minerals to support the growth, development, health and vitality of animals form infancy through to senior years.
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Cherish Progress Update11/04/24 Permits approved, footings poured and production facility rebuild underway. We would like to advise that, at this stage, our Naval Base production facility rebuild is progressing according to the builders schedule. We are still due to start producing Cherish Pet Food in late June of this year and will provide further updates as they occur.
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Comfortis Plus10/04/24 Elanco has an important change in their product offering, the decision to discontinue the Comfortis Plus range (6PK).
The brands such as Advoacte and Credelio Plus is a good substitute for the Comfortis plus range.
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Baskerville Ultra Muzzle26/03/24 The Baskerville Ultra muzzle is an unique patented design developed by Company of Animals. Our latest range of Baskerville muzzles are our most dog-friendly yet, offering complete security whilst guaranteeing the dog’s comfort and happiness.
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Zeal Packaging update25/03/24 Zeal has a new and fresh look for there packaging , please note the packaging is transitioning . Please click link below for updated images. |
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Black Hawk Cat13/03/24 Relaunch of Black Hawk Cat for more information on the transition see link below |
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CEN Lupin & Complete 20kg11/03/24 Communication from CEN
"Dear valued customer,
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Troy Plaque Off Chews27/02/24 This recall has been initiated for the following batches of Troy Plaque Off Chews (9304).
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Catlux26/02/24
AS/NZS 5328’s publication follows years of contention around what can be flushed down a toilet, an issue that only worsened during Australia’s COVID-19 lockdowns. The standard defines criteria for what material can be flushed down the toilet and, therefore, what products can be classified ‘flushable.’ To assist manufacturers in developing these products, the standard provides test methods for determining ‘flushability.’ In order to be ‘flushable’, the standards must have a declaration that it has passed six stringent tests. It also specifies disposable labelling requirements so that if a product is flushable, it will be clearly indicated on the packaging, providing confidence for the end consumer.
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Gentle Leader Harness with Front Leash Attachment03/01/24
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PERNAFlex Powder28/10/23 NEW LOOK NEW NAME SAME TRUSTED FORMULA. A natural supplement to support joint health Contains : Green Lipped Mussel 600g/kg,
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MFM Australia Voluntary Recall28/10/23 MFM Australia have issued a voluntary recall on certain batches of their products distributed throughout Australia. For more information & official communication from MFM, please click here. Retailers should check their stock of MFM and remove any of the affected batches from sale. Claims for affected batches can be raised to Western Pet Supplies by sending an email to claims@westernpet.com.au. Please include the product description, quantity, batch & expiry, as well as your invoice of purchase. A credit will be issued to your account with Western Pet Supplies. Need further information? Please reach out to MFM via marketing@mfmaustralia.com.au should you have any questions or concerns in relation to their products. If you need help submitting your claim, please don't hestitate to contact our friendly Customer Service team on (02) 9607 9033 or via orders@westernpet.com.au. |
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Troy Repel X18/10/23 Please find attached permit relating to the shelf life extension for specific batches of Repel-X 500mL. Please distribute this communication internally and to your customers.
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Vetsense Biotin Hoof Powder + MSM2/9/23 Biotin Hoof Powder+ is a hoof growth supplement
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Science Diet Puppy & Kitten with AB+ flow through - July28/8/23
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Science Diet Pricing CorrectionDate 10/8/23
Please contact our customer service team for any enquires
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Pro Plan DogDate 3/8/23
Pro Plan dog relaunch New Look with Advanced Formulas!
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Kong Catnip ToysDate 3/8/23
Kong experiencing a significant issue with supply of KONG cat products that include catnip due to a delay of permits. This unfortunately affects 90% of our cat products and we are working to come up with a solution as quick as possible.Kong are having some toys redesigned without catnip and some new lines added to our range please click more info for these skus.
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Anitone Aus Organic Certification AnnouncementDate 28/07/23 On the 10th July 2023, Anitone Pty Ltd, the manufacturers of Anitone, became a registered
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Kong Metal StandsDate 24/07/23 If you would like to to order Kong Metal Stands they are now Available to order through Kong Rep Ben.
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GiGwi Pet Driod Mouse Recall NoticeDate 23/5/23
Attention Retailer, From the recent changes to the new button battery laws released in Australia on June 22nd 2022, and investigation it has come to our attention that the below item is not compliant with the mandatory safety standard.
SKU code: DAG2405 Barcode: 846295070669 Name: GiGwi Pet Droid Mouse
As a result this product is being recalled from the Australian market.
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The Pet ProjectDate 15/5/23 The Pet Project have recently refreshed the single ingredient range packaging and have an exciting new look coming. The new bags will start being rolled out in the coming month (June 2023) and the refreshed bags are expected to do well. It’s a vibrant package that pops out on the shelf, has a new clean design and a premium soft touch feel to it.
Click here to download new images
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Snooza BeddingDate 20/4/23
Snooza have been working hard to ensure environmentally friendly materials are used in there bedding , in selected ranges (list below) they have now introduced the Eco fresh material.
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Kong CatnipDate 18/4/23
Kong experiencing a significant issue with supply of KONG cat products that include catnip due to a delay of permits. This unfortunately affects 90% of our cat products and we are working to come up with a solution as quick as possible.Kong are having some toys redesigned without catnip and some new lines added to our range. For any questions please contact our customer service team. |
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Fido Packaging ChangeDate 18/4/23
Over the past couple of months Fido's have been updating there packaging for a new and exciting look please see link below for new images and we will continue to update file when new images become available.
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Prozym SticksDate 17/4/23 In the most recent formulation, a colouring agent has been changed – the sticks are now brown in colour, instead of the previous white colour. Apart from the colour change, the formulation remains the same.
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GIGWI JOHNNY STICKDate 3/3/23 Updated Gigwi Johnny Stick Treat dispenser Red, will no longer be coming with the twist top cap the new and updated verison is now available to order.
Please see below a link for the new images and and updated description.
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VetsenseDate 25/1/23
All your Equine Grooming & Health Essentials. Outlining Products and there functions and directions From Shampoo to Perfromance Supplements.
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Virbac Epiotic SISDate 5/1/23
Replacing the Virbac Epiotic with EpiOtic SIS AVAILABLE MARCH 2023
What has changed? - The product label, barcode & product codes - Product images - The formulation
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CEN CF50Date 3/1/23 Still the same great formula now in a new 6.5kg and new packaging
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SERESTODate 7/11/22 Now with 8 months paralysis tick and flea protection.
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Supercoat RelaunchDate 05/10/22 NOURISH THEIR SUPERCOAT SMARTBLEND is the precise combination of high-quality natural ingredients; blended with real meat, plus 22 essential vitamins and minerals. Nourish your dog with the tailored nutrition they need to bring out their best everyday.
ENHANCED FORMULAEnhanced nutrition to nourish your dog day after day and help keep them at their healthy best! ADDITIONAL KIBBLE SHAPEWe’ve added an additional triangle shape across some* of our formulas to add variety to every bite while delivering tasty food your dog will love. *Excludes Puppy and Large Breed formulas. WHEAT FORMULATIONOur new formulation in the Adult Sensitive range now includes wheat. It is still made with real fish and is free from beef and chicken meat but please consider if wheat is right for your furry friend. This refers to Sensitive range only.
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Pro Plan Wet Cat PouchDate 13/09/22 Pro Plan Wet Cat Pouches are undergoing a change with a new look. 6 of the 7 lines are having a soft change over (new order code) with 1 SKU been a Hard Change which is Pro Plan Derma. This change will begin end of September and will occur as stock of existing lines runs out.
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KELATO PRODUCT PACKAGING UPDATEDate 16/08/22 Impacted by global shipping disruptions, Kelato are temporarily unable to receive some sizes of our blue buckets and yellow lids. As a result, the following sizes will be supplied in white buckets and lids for a short period of time. We expect this disruption to be within a small time frame with dispatch commencing from mid-June (attached are images of our temporary white pails).
Products to be implicated: 800mL pails - from mid-June
3 litre pails - from July
Thank you for your patience, understanding, and your continued support.
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GIGWI PRODUCT RANGE UPDATEDate 30/06/22 New button battery laws relating to consumer goods. Please read the letter in the below link to see how this may effect you. For any further information please contact our customer service team orders@westernpet.com.au |
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HILLS ADULT CAT POUCH SUPPLY SHORTAGEDate 19/01/22 Unfortunately, we have now been made aware of a manufacturing issue affecting three products in
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Comfortis Plus Barcode ChangeDate 21/12/21 Elanco Notification Barcode change has been advised by Elanco for the Comfortis Plus Range.
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Hills Ongoing Supply ShortagesDate 16/12/21 Hills Notification Hills apologise for the inconvenience the ongoing disruption has caused and thank you for your Hills have been and continue to work on a range of options to increase supply, some of which have
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Difference Between Oz Pet Original and PineDate 13/12/21 Due to Raw material shortages that are continuing following the devastation of the 2019-20 bushfires, Then the advent of Covid-19 last year slowed the building trade, and the demand for timber processing. Oz Pet have decided to bring out a Pine range as a tempory replacement for the Oz Pet Original range. This Product is still Proudly Australian owned and COMING SOON Click Here To Buy For further information please download the PDF
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Cherish New Dog & Cat TreatsDate 8/12/21 HAIRBALL Proudly Australian owned and A highly palatable treat for cats For further information please download the PDF
ODOUR Proudly Australian owned and A highly palatable activated charcoal based For further information please download the PDF |
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Talentail's New Preimum Dog FoodDate 7/12/21 Australia Talentail is a proudly Australian owned and
Suitable for: All breeds and all ages For further information please download the PDF
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Breeders Choice- New PackagingDate 7/12/21 It's almost hear! Breeders Choice have been working hard over the past 12 months on revamping their packaging, and retailers should start to see it flow through to their stores in the next few weeks. The product is the same as it always was and you can still get Breeders Choice by order with your existing supplier codes/barcodes. Breeders Choice will be working hard over the coming months to communicate all the changes with consumers and retailers, through a series of video campaigns on Youtube. For further information please download the PDF |