Divetelact Ranges

 4/8/26

Discover the trusted Divetelact range for dogs, cats, and other animals, formulated to provide high quality nutritional support during periods of growth, recovery, or when supplementary feeding is required. Whether you are caring for puppies, kittens, wildlife, or other animals, Divetelact offers reliable solutions backed by quality nutrition.

To help you learn more about each product and its recommended use, we have included links to the education sheets below. These resources provide helpful feeding guidelines, product information, and practical advice to support the best outcomes.

Nutritional Milk for Animals (original)

Nutritional Milk for Dogs

Nutritional Milk for Cats

Black Hawk Working Dog

 3/8/26

Please see below an update on Black Hawk Working Dog. This will be a soft change with expected flow through to market September 2026. 

What you need to know

• Soft change only with no operational impact
• No change in item code, barcode, pack size and dimensions or pallet configuration

A packaging refresh was implemented to strengthen shelf impact, improve clarity for shoppers, and better align with the Black Hawk range

Click here for more Info

Advocate Barcode & Packaging Updates

 15/7/26

Elanco’s ongoing commitment to portfolio excellence, we are excited to introduce a refreshed look for Advocate Spot-On. This update enhances visual clarity and simplifies packs to ensure a more intuitive navigation experience for shoppers within the Elanco portfolio.

Key Information:
• Same Trusted Formula: There are no changes to ingredients or label claims.
• Product Codes: Existing product codes remain the same, though new EAN barcodes will be introduced.
• Rollout Timeline: New packaging will phase in over the next 6 months for 3- and 6-packs and 12 months for 1-packs as current inventory runs down.

More Info 

Barcodes in Excel

New Packaging

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Troy Calcium Syrup

 14/7/26

Troy would like to advise you of significant changes to the packaging of Troy Calcium Syrup 250mL and 1L.

There are updates to the label text, headings, and the inclusion of our Australian Made logo with a QR code for our website link. These changes can be seen in further detail in the attachments.

The are also changes to the current dosage recommendations (on the left) which are being simplified for dogs (on the right). Previously the dosage rates were displayed in mL/5kg and are now displayed in mL/kg with an example on required dosage calculations.

There are no changes to the product formulation, barcode, ordering code or pricing and this change does not impact the quality, safety, or efficacy of the product.

Please note that you may continue to receive the old packaging whilst these changes are in transition.

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Paw - Pure Animal Wellbeing

 22/6/26

PAW (Pure Animal Wellbeing) EAN Updates

Update regarding Paw product information and
identification. As Paw progress through the transition process, we will be updating the barcodes on the products within our range.

What is changing?
Starting from late March, Paw existing product and shipper barcodes will be replaced with new EAN codes. While product formulations, pack sizes and pricing remain unchanged, the barcode printed on the packaging and on product shippers will be updated.

More Info 

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Troy B Complex

 22/6/26

Troy would like to advise customers of an upcoming packaging change for Troy Vitamin B-Complex Injection 100mL.

The current packaging is being replaced with a new design. These updates include required wording changes to align with current branding standards, as well as a refreshed design consistent with the rest of the Troy injectable vitamin range.

Please note that there are no changes to the following:

• Product formulation
• Product information
• Barcode
• Ordering code
• Pricing

This packaging update does not affect the product’s quality, safety, or efficacy.

We kindly request that you update the product details on your internal systems, websites, and any relevant marketing materials to reflect this change.

During the transition period, you may continue to receive stock in the current packaging while existing inventory is being phased out.

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Seresto

 1/6/26

Elanco are pleased to announce a significant update to our Seresto packaging, transitioning to new more sustainable pack, Seresto’s new recyclable moulded fibre pack is now more sustainable, producing 70% less CO2* during manufacturing*.

As part of this exciting change to the Seresto pack, some important SKU information has required updating. Please find below the new item codes and barcodes. The expectation is that the new packaging will begin to be supplied from late April, 2026.

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Advance Dog

 13/4/26

Changes to the Advance dog range, New, Consolidating ranges & Deletions.

Transformation Info

More Info

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Black Hawk

Barcode for SRT

 13/4/26

Masterpet are wanting to inform you of an issue identified with the recently launched Black Hawk Original & Healthy Benefits Wet Dog Food pouches.

The barcodes printed on our Shelf-Ready Trays (SRTs) are incorrect. They currently match the barcode of the individual pouches instead of having a unique tray barcode.

Unfortunately, some of this stock may have already been delivered to you without these corrective barcode stickers.

Click here for more info

Profender

 9/4/26

Vetoquinol will be rolling out a fresh new look for Profender®, in more sustainable packaging. The key improvements Vetoquinol made include using lighter retail unit packs for lower carbon emissions.

Profender® packaging changes will take effect in Q1 2026. A summary of the related code changes is outlined below for your easy reference, with the updated SKUs We’ve also included both old and new details are underlined.

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Ivory Cat

NEW CHICKEN FREE, Coming Soon

Four leading flavours, now in a chicken-free recipe.

What's changed in the recipes?

We’ve removed all chicken-based ingredients from three additional dry food variants, and eliminated beef digest from our Salmon & Ocean Fish recipe, providing cleaner protein options for dogs with sensitivities.

We’ve also added chickpea flour into selected products, which is a nutrient-rich source of protein and fibre that supports digestion, satiety,and kibble formation, and we’ve reduced or removed tapioca from these recipes.

 Ivory Coat Trade Detail

Kiltix

29/09/25

Elanco wishes to advise you of an upcoming change to Kiltix flea and tick collar for dogs, material number 1001905. The EAN barcode for this product has been updated and is effective immediately, please see table below of full information.
Kiltix has not had any ingredient or label changes as part of this update.

More Info

Troy Nutripet

23/09/25

Troy would like to advise you of a change to the formulation and packaging of Troy Nutripet (1550).

The difference is the removal of Vitamin B12 (Cyanocobalamin).

This change has been made to ensure that supply of this product can continue in the market in the face of ongoing raw material supply issues.

Troy Nutripet is primarily an energy supplement, consisting of fats, proteins and carbohydrates in a very palatable base. It provides 1500 kilojoules of metabolisable energy per 100g. Troy Nutripet has the added benefit of providing multiple vitamins (B vitamins, along with vitamins A, D and E) and minerals (including manganese, magnesium and iodine).

The removal of cyanocobalamin from the formulation will not have an impact on this claim.

More Info

Advantix

13/8/25

Thank you for your patience as we restock Advantix. The label for Advantix has had an update to storage conditions, which now indicates to Store below 25 °C (air conditioning). This has forced a barcode change, which takes effect as we restock to normal inventory levels of Advantix.

Click here for communications from Elanco

Filta-Bac

11/8/25

Filta Bac has recently become available again following a prolonged Out Of Stock period. Please note that the reange has recently undergone a barcode change- 

Filta Bac 120g new barcode - 793591942636

Drontal

10/7/25

Vetoquinol’s ongoing commitment to reduce our carbon “pawprint”, we are excited to announce some positive changes to the Drontal® range.

Vetoquinol's will be rolling out a fresh new look for Drontal® in more sustainable packaging for you and your customers. While we continue to protect our pets from the risk of parasites, you get to play a part in caring for our planet too!

As Vetoquinol's roll out this initiative, a few of the key improvements we have made include:

• Using lighter product cartons for lower carbon emissions

• Switching to eco-friendly Kraft Paper for our carton boxes

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Natural Animal Solutions

17/6/25

NAS welcomes a new and exciting look for there range, either packaging may arrive during this brand transition.

Click here for images

Razor Equine Wormer

17/6/25

We are pleased to share that the APVMA has approved a shelf life extension for Razon Equine Wormer. The Products shelf life has now doubled from 12months to 24months, giving even more flexibility and value.

Razor paste remains one of the most trusted equine worming brands, and this extension reflects our commitment to continuously improving our offering to better meet your needs.

Science Diet Dry Food Active

10/6/25

Please see More info for changes to the Science Diet Dry range.

More Info

Ilium Ear Drops

5/5/25

TROY are experiencing manufacturing delays with ilium Ear Drops and due to competing priorities we do not have an ETA at this time.

In the interim, we recommend considering Troy Ear Canker Drops (1250) as a suitable replacement. Both products contain 5mg/ml dichlorophen, 5mg/ml piperonyl butoxide and 500 mcg/ml pyrethrins. The main difference between them is that Troy Ear Canker Drops does not contain lignocaine.

Order a suitable replacement

NAS Omega Oil Range cap

24/2/25

Advance Feline dry transition with new and improved recipes, new replacement skus are now starting to filter through to the trade and are available to order.

Please see link below for transition lists and references.

More info

Advance Cat ReLaunch

17/12/24

Advance Feline dry transition with new and improved recipes, new replacement skus are now starting to filter through to the trade and are available to order.

Please see link below for transition lists and references.

More info

Dermcare packaging update

21/10/24

Dear Customer,

Dermcare have updated the packaging for the starter packs, Malaseb and Aloveen skus now come in a box which contains a barcode . The shelf ready packaging is a more effective way to face up on your shelves, they also hold there own barcode now.

Crooked Lane packaging update

25/6/24

Dear Customer,

Crooked Lane has welcomed a new and exciting look with there new packaging start to filter through time to update your martketing material , please click the link below for all new images.

New Image Link

Purina One

13/6/24

Dear Customer,

Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.

New Vs Old

NAS packaging update

12/6/24

Dear Customer,

Natural animal solutions has had a facelift with new packaging start to filter through time to update your martketing material , please click the link below for all new images.

New Image Link

Catsan Rebrand

11/6/24

Dear Customer,

Please find attached information in regarding the upcoming CATSAN Rebrand which will be rolling out over the coming weeks.

Images are attached as well as a document containing changeover timings and links to SKU library for the full suite of pack shots.

Can we please ask that you update your online platforms with these new images.

Please note these changes are a soft rolling change with no barcodes changing.

New Image Link

More info

Optimum Rebrand

11/6/24

Dear Customer,

Following on from the previous update regarding the Optimum Dog & Cat Dry Food Rebrand, you may be starting to see the new packaging flowing through on your orders.

Please find attached a document which contains images and links to SKU library for the full suite of pack shots.

Can we please ask that you update your online platforms with these new images.

At this stage the new images are for the Optimum dry portfolio with the wet range to follow later this year (from end of August). We’ll be sure to update the attached file once those images come through.

Please note these changes are a soft rolling change with no barcodes changing.

New Image Link

More info

Fancy Feast

29/5/24

Dear Customer,

Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.

More info 

New Vs Old

Troy Plaque Off Packaging Update

6/5/24

Dear Customer,

We would like to advise you of a significant change to the packaging of Troy PlaqueOff Powder. Please note that you may continue to receive the old packaging whilst these changes are in transition. 

Di-Vetelact Update

1/5/24

Product and Material Specifications Update

Di-Vetelact Nutritional Milk is a Scientifically Formulated, Nutritionally Complete Milk Replacer for Mammal and Marsupial Neonates & Comprehensive Nutritional Supplement for Animals at All Life Stages.

 This delicious, easily digested low lactose formula is fortified with prebiotics and 25 vitamins and minerals to support the growth, development, health and vitality of animals form infancy through to senior years.

Product and Material Specifications

More Info

Cherish Progress Update

11/04/24

Permits approved, footings poured and production facility rebuild underway. We would like to advise that, at this stage, our Naval Base production facility rebuild is progressing according to the builders schedule. We are still due to start producing Cherish Pet Food in late June of this year and will provide further updates as they occur.

More Info

Comfortis Plus

10/04/24

Elanco has an important change in their product offering, the decision to discontinue the Comfortis Plus range (6PK). 

The brands such as Advoacte and Credelio Plus is a good substitute for the Comfortis plus range.

More Info

Baskerville Ultra Muzzle

26/03/24

The Baskerville Ultra muzzle is an unique patented design developed by Company of Animals. Our latest range of Baskerville muzzles are our most dog-friendly yet, offering complete security whilst guaranteeing the dog’s comfort and happiness.

More Info

Zeal Packaging update

25/03/24

Zeal has a new and fresh look for there packaging , please note the packaging is transitioning . Please click link below for updated images.

New Packaging Images

Black Hawk Cat

13/03/24

Relaunch of Black Hawk Cat for more information on the transition see link below 

More Info  

CEN Lupin & Complete 20kg

11/03/24

Communication from CEN 

"Dear valued customer,

We are reaching out to inform you of current challenges affecting the availability of two of our SKUs:


CEN204 - CEN Grain Free 20kg
Due to raw ingredient supply issues & a change in Mill location, production is expected to resume by mid-April. Once we have a confirmed production date, we will promptly communicate it to you, allowing for orders to be placed accordingly.


CEN208 - CEN Lupin Pellet Plus 20kg
Regrettably, we must inform you that this product is currently unavailable due to supply chain disruptions. This product will be unavailable until further notice.



All other CEN products are readily available, including our CF50 6.5kg which is a concentrated version of CEN Grain Free 20kg."

Troy Plaque Off Chews

27/02/24

 This recall has been initiated for the following batches of Troy Plaque Off Chews (9304).

Batches affected:
Batch 23R001 Expiry 07/25
Batch 23R002 Expiry 08/25

This batch recall has been initiated due to reports of mould contamination.

More Info

Catlux

26/02/24

AS/NZS 5328’s publication follows years of contention around what can be flushed down a toilet, an issue that only worsened during Australia’s COVID-19 lockdowns.  

The standard defines criteria for what material can be flushed down the toilet and, therefore, what products can be classified ‘flushable.’  To assist manufacturers in developing these products, the standard provides test methods for determining ‘flushability.’ In order to be ‘flushable’, the standards must have a declaration that it has passed six stringent tests. It also specifies disposable labelling requirements so that if a product is flushable, it will be clearly indicated on the packaging, providing confidence for the end consumer.  

More Info

Gentle Leader Harness with Front Leash Attachment

03/01/24

• Title to show- Gentle Leader Harness (Not Easy Walk Harness)
• Photo- Correct image used, New packaging image attached.
• Product photo, mustn’t have the Easy Walk label.  Images attached that may be used. 
• Description/Blurb – Anywhere where Easy Walk is used in the description must be removed and replaced with Gentle Leader Harness.

Letter From Beau Pets

Updated Images

Web Info

PERNAFlex Powder

28/10/23

NEW LOOK NEW NAME SAME TRUSTED FORMULA.

A natural supplement to support joint health
in Dogs and Cats of all ages

Contains : Green Lipped Mussel 600g/kg,
Marine Cartilage 200g/kg & Abalone 200g/kg

More Info

MFM Australia Voluntary Recall

28/10/23

MFM Australia have issued a voluntary recall on certain batches of their products distributed throughout Australia. For more information & official communication from MFM, please click here.

Retailers should check their stock of MFM and remove any of the affected batches from sale. 

Claims for affected batches can be raised to Western Pet Supplies by sending an email to claims@westernpet.com.au. Please include the product description, quantity, batch & expiry, as well as your invoice of purchase. A credit will be issued to your account with Western Pet Supplies.

Need further information?

Please reach out to MFM via marketing@mfmaustralia.com.au should you have any questions or concerns in relation to their products.

If you need help submitting your claim, please don't hestitate to contact our friendly Customer Service team on (02) 9607 9033 or via orders@westernpet.com.au.