Advantix

13/8/25

Thank you for your patience as we restock Advantix. The label for Advantix has had an update to storage conditions, which now indicates to Store below 25 °C (air conditioning). This has forced a barcode change, which takes effect as we restock to normal inventory levels of Advantix.

Click here for communications from Elanco

Filta-Bac

11/8/25

Filta Bac has recently become available again following a prolonged Out Of Stock period. Please note that the reange has recently undergone a barcode change- 

Filta Bac 120g new barcode - 793591942636

Natural Animal Solutions

17/6/25

NAS welcomes a new and exciting look for there range, either packaging may arrive during this brand transition.

Click here for images

Razor Equine Wormer

17/6/25

We are pleased to share that the APVMA has approved a shelf life extension for Razon Equine Wormer. The Products shelf life has now doubled from 12months to 24months, giving even more flexibility and value.

Razor paste remains one of the most trusted equine worming brands, and this extension reflects our commitment to continuously improving our offering to better meet your needs.

Science Diet Dry Food Active

10/6/25

Please see More info for changes to the Science Diet Dry range.

More Info

Ilium Ear Drops

5/5/25

TROY are experiencing manufacturing delays with ilium Ear Drops and due to competing priorities we do not have an ETA at this time.

In the interim, we recommend considering Troy Ear Canker Drops (1250) as a suitable replacement. Both products contain 5mg/ml dichlorophen, 5mg/ml piperonyl butoxide and 500 mcg/ml pyrethrins. The main difference between them is that Troy Ear Canker Drops does not contain lignocaine.

Order a suitable replacement

NAS Omega Oil Range cap

24/2/25

Advance Feline dry transition with new and improved recipes, new replacement skus are now starting to filter through to the trade and are available to order.

Please see link below for transition lists and references.

More info

Advance Cat ReLaunch

17/12/24

Advance Feline dry transition with new and improved recipes, new replacement skus are now starting to filter through to the trade and are available to order.

Please see link below for transition lists and references.

More info

Dermcare packaging update

21/10/24

Dear Customer,

Dermcare have updated the packaging for the starter packs, Malaseb and Aloveen skus now come in a box which contains a barcode . The shelf ready packaging is a more effective way to face up on your shelves, they also hold there own barcode now.

Crooked Lane packaging update

25/6/24

Dear Customer,

Crooked Lane has welcomed a new and exciting look with there new packaging start to filter through time to update your martketing material , please click the link below for all new images.

New Image Link

Purina One

13/6/24

Dear Customer,

Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.

New Vs Old

NAS packaging update

12/6/24

Dear Customer,

Natural animal solutions has had a facelift with new packaging start to filter through time to update your martketing material , please click the link below for all new images.

New Image Link

Catsan Rebrand

11/6/24

Dear Customer,

Please find attached information in regarding the upcoming CATSAN Rebrand which will be rolling out over the coming weeks.

Images are attached as well as a document containing changeover timings and links to SKU library for the full suite of pack shots.

Can we please ask that you update your online platforms with these new images.

Please note these changes are a soft rolling change with no barcodes changing.

New Image Link

More info

Optimum Rebrand

11/6/24

Dear Customer,

Following on from the previous update regarding the Optimum Dog & Cat Dry Food Rebrand, you may be starting to see the new packaging flowing through on your orders.

Please find attached a document which contains images and links to SKU library for the full suite of pack shots.

Can we please ask that you update your online platforms with these new images.

At this stage the new images are for the Optimum dry portfolio with the wet range to follow later this year (from end of August). We’ll be sure to update the attached file once those images come through.

Please note these changes are a soft rolling change with no barcodes changing.

New Image Link

More info

Fancy Feast

29/5/24

Dear Customer,

Please find a link below for the new product information change over form for these SKUS all these NEW SKUs are orderable and will be filtering through in time.Once you run out of the old SKUs please start ordering the new.

More info 

New Vs Old

Troy Plaque Off Packaging Update

6/5/24

Dear Customer,

We would like to advise you of a significant change to the packaging of Troy PlaqueOff Powder. Please note that you may continue to receive the old packaging whilst these changes are in transition. 

Di-Vetelact Update

1/5/24

Product and Material Specifications Update

Di-Vetelact Nutritional Milk is a Scientifically Formulated, Nutritionally Complete Milk Replacer for Mammal and Marsupial Neonates & Comprehensive Nutritional Supplement for Animals at All Life Stages.

 This delicious, easily digested low lactose formula is fortified with prebiotics and 25 vitamins and minerals to support the growth, development, health and vitality of animals form infancy through to senior years.

Product and Material Specifications

More Info

Cherish Progress Update

11/04/24

Permits approved, footings poured and production facility rebuild underway. We would like to advise that, at this stage, our Naval Base production facility rebuild is progressing according to the builders schedule. We are still due to start producing Cherish Pet Food in late June of this year and will provide further updates as they occur.

More Info

Comfortis Plus

10/04/24

Elanco has an important change in their product offering, the decision to discontinue the Comfortis Plus range (6PK). 

The brands such as Advoacte and Credelio Plus is a good substitute for the Comfortis plus range.

More Info

Baskerville Ultra Muzzle

26/03/24

The Baskerville Ultra muzzle is an unique patented design developed by Company of Animals. Our latest range of Baskerville muzzles are our most dog-friendly yet, offering complete security whilst guaranteeing the dog’s comfort and happiness.

More Info

Zeal Packaging update

25/03/24

Zeal has a new and fresh look for there packaging , please note the packaging is transitioning . Please click link below for updated images.

New Packaging Images

Black Hawk Cat

13/03/24

Relaunch of Black Hawk Cat for more information on the transition see link below 

More Info  

CEN Lupin & Complete 20kg

11/03/24

Communication from CEN 

"Dear valued customer,

We are reaching out to inform you of current challenges affecting the availability of two of our SKUs:


CEN204 - CEN Grain Free 20kg
Due to raw ingredient supply issues & a change in Mill location, production is expected to resume by mid-April. Once we have a confirmed production date, we will promptly communicate it to you, allowing for orders to be placed accordingly.


CEN208 - CEN Lupin Pellet Plus 20kg
Regrettably, we must inform you that this product is currently unavailable due to supply chain disruptions. This product will be unavailable until further notice.



All other CEN products are readily available, including our CF50 6.5kg which is a concentrated version of CEN Grain Free 20kg."

Troy Plaque Off Chews

27/02/24

 This recall has been initiated for the following batches of Troy Plaque Off Chews (9304).

Batches affected:
Batch 23R001 Expiry 07/25
Batch 23R002 Expiry 08/25

This batch recall has been initiated due to reports of mould contamination.

More Info

Catlux

26/02/24

AS/NZS 5328’s publication follows years of contention around what can be flushed down a toilet, an issue that only worsened during Australia’s COVID-19 lockdowns.  

The standard defines criteria for what material can be flushed down the toilet and, therefore, what products can be classified ‘flushable.’  To assist manufacturers in developing these products, the standard provides test methods for determining ‘flushability.’ In order to be ‘flushable’, the standards must have a declaration that it has passed six stringent tests. It also specifies disposable labelling requirements so that if a product is flushable, it will be clearly indicated on the packaging, providing confidence for the end consumer.  

More Info

Gentle Leader Harness with Front Leash Attachment

03/01/24

• Title to show- Gentle Leader Harness (Not Easy Walk Harness)
• Photo- Correct image used, New packaging image attached.
• Product photo, mustn’t have the Easy Walk label.  Images attached that may be used. 
• Description/Blurb – Anywhere where Easy Walk is used in the description must be removed and replaced with Gentle Leader Harness.

Letter From Beau Pets

Updated Images

Web Info

PERNAFlex Powder

28/10/23

NEW LOOK NEW NAME SAME TRUSTED FORMULA.

A natural supplement to support joint health
in Dogs and Cats of all ages

Contains : Green Lipped Mussel 600g/kg,
Marine Cartilage 200g/kg & Abalone 200g/kg

More Info

MFM Australia Voluntary Recall

28/10/23

MFM Australia have issued a voluntary recall on certain batches of their products distributed throughout Australia. For more information & official communication from MFM, please click here.

Retailers should check their stock of MFM and remove any of the affected batches from sale. 

Claims for affected batches can be raised to Western Pet Supplies by sending an email to claims@westernpet.com.au. Please include the product description, quantity, batch & expiry, as well as your invoice of purchase. A credit will be issued to your account with Western Pet Supplies.

Need further information?

Please reach out to MFM via marketing@mfmaustralia.com.au should you have any questions or concerns in relation to their products.

If you need help submitting your claim, please don't hestitate to contact our friendly Customer Service team on (02) 9607 9033 or via orders@westernpet.com.au.

Troy Repel X

18/10/23

Please find attached permit relating to the shelf life extension for specific batches of Repel-X 500mL.

Please distribute this communication internally and to your customers.

More Info

Vetsense Biotin Hoof Powder + MSM

2/9/23

Biotin Hoof Powder+ is a hoof growth supplement
for horses. The advanced formula targets hoof
repair and development, with the added benefit of
improving your horse’s hair & skin integrity.

More Info

Science Diet Puppy & Kitten with AB+ flow through - July

28/8/23

● Dry + Healthy Cuisine Kitten will transition to AB+ from July onwards 2023
● Now with ActiveBiome+ fibre technology to optimise Gastrointestinal Health
● Puppy Cans will not have AB+ upgrade (but loaf can will change sku codes on 3rd July as we move to Desenzano supply)
● Transition recommended

More Info

Science Diet Pricing Correction

Date 10/8/23

Please contact our customer service team for any enquires 

Pro Plan Dog

Date 3/8/23

Pro Plan dog relaunch New Look with Advanced Formulas!

More Info

Shop Now

Kong Catnip Toys

Date 3/8/23

Kong experiencing a significant issue with supply of KONG cat products that include catnip due to a delay of permits. This unfortunately affects 90% of our cat products and we are working to come up with a solution as quick as possible.Kong are having some toys redesigned without catnip and some new lines added to our range please click more info for these skus.

Click Here for more Info

Anitone Aus Organic Certification Announcement

Date 28/07/23

On the 10th July 2023, Anitone Pty Ltd, the manufacturers of Anitone, became a registered
product, as a Certified Operation with ACO Certification Ltd. The scope of certification;
processor and allowed inputs, under the grouping of livestock, production and materials.

More Info

Kong Metal Stands

Date 24/07/23

If you would like to to order Kong Metal Stands they are now Available to order through Kong Rep Ben.

Order Form 

GiGwi Pet Driod Mouse Recall Notice

Date 23/5/23

Attention Retailer,

From the recent changes to the new button battery laws released in Australia on June 22^nd 2022, and investigation it has come to our attention that the below item is not compliant with the mandatory safety standard.

SKU code: DAG2405

Barcode: 846295070669

Name: GiGwi Pet Droid Mouse

As a result this product is being recalled from the Australian market.

Click Here to Download for Consumer Recall Notice 

The Pet Project

Date 15/5/23

The Pet Project have recently refreshed the single ingredient range packaging and have an exciting new look coming. The new bags will start being rolled out in the coming month (June 2023) and the refreshed bags are expected to do well. It’s a vibrant package that pops out on the shelf, has a new clean design and a premium soft touch feel to it.

Click here to download new images

Snooza Bedding

Date 20/4/23

Snooza have been working hard to ensure environmentally friendly materials are used in there bedding , in selected ranges (list below) they have now introduced the Eco fresh material.

• All Cuddlers
• Hoodie Cuddlers
• All Snugglers
• Ultra Comfort Lounges
• All Orthopaedic Sofas
• The new Sofa Buddy
• The new Deep Sleeper
• The new Low Front Lounger
• The new Ultra Tuff Lounge
• The new Ultra Tuff Retreat
• All Buddy Beds
• All Shapes Oblong
• All Ortho Nestlers

Click here for more info

Kong Catnip

Date 18/4/23

Kong experiencing a significant issue with supply of KONG cat products that include catnip due to a delay of permits. This unfortunately affects 90% of our cat products and we are working to come up with a solution as quick as possible.Kong are having some toys redesigned without catnip and some new lines added to our range.

For any questions please contact our customer service team.

Click Here for more Info

Fido Packaging Change

Date 18/4/23

Over the past couple of months Fido's have been updating there packaging for a new and exciting look please see link below for new images and we will continue to update file when new images become available.

Click Here for more Info

Click Here for New Images

Prozym Sticks

Date 17/4/23

In the most recent formulation, a colouring agent has been changed – the sticks are now brown in colour, instead of the previous white colour. Apart from the colour change, the formulation remains the same.

Click Here for more Info

GIGWI JOHNNY STICK 

 Date 3/3/23

Updated Gigwi Johnny Stick Treat dispenser Red, will no longer be coming with the twist top cap the new and updated verison is now available to order. 

Please see below a link for the new images and and updated description.

Click Here To Download